Privacy Policy
Last Updated: 18/02/2026
1. Who We Are
Propertypacks Ltd
Registered in England & Wales
ICO Registration Number: ZC094677
Email: info@propertypacks.io
We are the Data Controller under UK GDPR.
2. What Data We Collect
Personal Data
- Name
- Email address
- Company details
- Billing details (processed by Stripe)
- IP address
Property & Uploaded Data
- Property addresses
- Floor plans
- Images
- Schedules of works
- Legal packs
- Financial inputs
Usage Data
- Reports generated
- Features used
- AI prompts (used for service delivery only)
3. How We Use Your Data
We process data to:
- Provide valuation reports
- Deliver subscriptions
- Process payments
- Maintain security
- Improve functionality
- Communicate updates
4. Legal Basis
We rely on:
- Contractual necessity
- Legitimate interests
- Legal obligations
- Consent (for marketing)
5. AI Processing
- AI analyses uploaded documents to generate reports.
- Uploaded data is not used to train public AI models.
- Processing is limited to delivering your requested service.
6. Cookies
We use:
- Essential cookies (login/session)
- Analytics cookies
- Performance cookies
You may manage cookie preferences via your browser or cookie banner.
7. Data Sharing
We may share data with:
- Hosting providers
- AI service providers
- Payment processors
- Analytics providers
All processors are bound by data protection obligations.
8. International Transfers
If data is transferred outside the UK, we use:
- Standard Contractual Clauses
- Approved safeguards under UK GDPR
9. Data Retention
- Active accounts: retained while active
- Cancelled accounts: deleted within 30–90 days
- Financial records: retained for 6 years
10. Your Rights
You have the right to:
- Access your data
- Rectify inaccuracies
- Request deletion
- Restrict processing
- Data portability
- Withdraw consent
- Complain to the ICO (Information Commissioner's Office)
ICO Website: https://ico.org.uk
11. Security
We implement:
- Encrypted storage
- Access controls
- Security monitoring
- Incident response procedures
Note: No internet transmission is 100% secure.
12. Changes to This Policy
- We may update this Privacy Policy from time to time.
- Material changes may be notified via email.